staph Privacy Policy — Your Data, Handled with Care

When you register and use the staph platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of information we collect include: identity information (full name, date of birth, government-issued ID details), contact information (email address, mobile number), and financial information (payment method details, transaction history in Philippine pesos). We also collect account activity data such as login timestamps, betting history, game session records, and device information including IP address, browser type, and operating system. This technical data helps us detect fraud, prevent unauthorised access, and ensure the platform performs reliably on all devices used by Filipino players. Where required by Philippine regulations, we may request additional documentation to verify your identity before processing withdrawals or activating certain account features. You are not required to provide information beyond what is necessary for registration and compliance, but withholding required details may limit your access to certain platform functions.

staph uses the personal information we collect for the following purposes: to create and manage your account, to process deposits and withdrawals in Philippine pesos, to verify your identity and age in compliance with Philippine gaming regulations, and to provide customer support when you contact us. We also use your data to personalise your experience on the platform — for example, to remember your preferred sports markets or slot game categories — and to send you service-related communications such as account security alerts, transaction confirmations, and policy update notices. Where you have opted in, we may send you promotional communications about platform features, new game releases, or sports betting markets; you can opt out of these at any time through your account settings. We use aggregated, anonymised data for internal analytics to improve platform performance, identify popular features, and plan future developments. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing activities are carried out on a lawful basis, including contractual necessity, legal obligation, and legitimate interest as applicable under Philippine law.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. staph may share your data with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification providers, and cloud infrastructure partners — but only to the extent necessary for them to perform their services on our behalf and subject to strict data protection obligations. All third-party service providers are contractually required to handle your data securely and in accordance with applicable Philippine privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of staph, our users, or the public. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never disclose your personal information to any third party in a manner that is inconsistent with this Privacy Policy without your prior consent, except where required by law.

The staph platform uses cookies and similar technologies to ensure the website functions correctly, to remember your session and preferences, and to gather anonymised usage statistics that help us improve the platform experience for Filipino players. Strictly necessary cookies are always active as they are essential for the platform to operate — for example, to keep you logged in during a session and to maintain your account security settings. We also use functional cookies to remember your language preferences and display settings, and analytics cookies to understand how users navigate the platform so we can identify areas for improvement. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external advertisers to build a profile of your browsing behaviour. You can manage your cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies may affect your ability to use certain features of the platform. For a full list of the cookies we use and their purposes, please refer to the cookie settings panel available in your account dashboard.

Protecting your personal information is a core responsibility at staph, and we implement a range of technical and organisational security measures to safeguard your data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the staph platform is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Sensitive data stored on our servers — including financial records and identity documents — is encrypted at rest using robust encryption standards. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with access to user data are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authorities in accordance with applicable legal requirements and within the timeframes prescribed by law.

As a registered user of the staph platform and a resident of the Philippines, you have a number of rights in relation to your personal data under applicable Philippine privacy legislation. These rights include: the right to access a copy of the personal information we hold about you; the right to request correction of any inaccurate or incomplete data; the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations; and the right to object to or restrict certain types of data processing. You also have the right to data portability — meaning you can request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service provider. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all valid requests within the timeframe required by Philippine law. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct account holder.

We retain your personal information for as long as your account is active and for a period thereafter as required by Philippine gaming regulations, financial record-keeping obligations, and anti-money laundering laws. In practice, this means that account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements applicable to licensed gaming operators in the Philippines. Data that is no longer required for legal or regulatory purposes is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account, we will process your request and remove data that we are not legally required to retain; however, certain records may be kept for the minimum retention periods described above even after your account is closed. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary, and we update our retention schedules in line with changes to applicable law. If you have questions about how long specific categories of your data are retained, please contact our support team.

staph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the staph platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact our support team to request account closure. We will always maintain a clear and accessible version of the current Privacy Policy on this page for your reference.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way staph handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at the address listed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and in accordance with the requirements of applicable Philippine privacy law. If you believe that your data protection rights have been violated and you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and are committed to resolving any issues promptly and transparently. For general questions about the platform, our FAQ page covers the most common topics raised by Filipino players.